FAQs

Questions about our pieces, your order, shipping, returns, or anything in between? You’ll find the essentials here.

ABOUT OUR PIECES

We work with solid wood, with black walnut at the heart of WALNUT MADE. Depending on the design, you may also find cherry, beech, rosewood, wenge, and other solid wood species across the collection.

Our pieces are made from solid wood rather than wood-look materials or veneers.

Because materials vary by design, check the Materials section on the product page for details.

Natural solid wood varies from piece to piece. Differences in grain, knots, tone, and color are part of the material and make every piece slightly different.

No two pieces will look exactly alike.

Our pieces are measured by hand, so small variations may occur. You’ll find the listed measurements under Specifications on each product page.

ORDERS & PAYMENT

We accept major credit and debit cards, including Visa, Mastercard, and American Express, along with supported digital wallets such as Apple Pay and Google Pay. PayPal is also available.

Yes. Payments are processed through secure third-party payment providers using industry-standard encryption.

WALNUT MADE does not store your complete credit card details or sensitive payment information.

If your payment doesn’t go through, first check that your payment details are correct and that your bank hasn’t blocked the transaction.

You can also try another payment method available at checkout.

If the issue continues, contact your bank or payment provider for more information.

If you need to change or cancel your order, please contact us within 12 hours of placing it.

Once your order has entered fulfillment, we may no longer be able to make changes.

Please contact us as soon as possible, ideally within 12 hours of placing your order.

If your order has already entered fulfillment or been dispatched, we may not be able to change the delivery address.

SHIPPING & DELIVERY

Orders are typically processed within 1–3 business days.

You’ll receive a shipping confirmation email once your order has been dispatched.

Standard delivery usually takes 6–10 business days after dispatch.

In exceptional cases, delivery may take up to 15 business days depending on the destination, carrier, customs processing, or other factors outside our control.

Yes. Free shipping is available once your order reaches the minimum threshold for your destination.

For U.S. orders, free shipping currently applies to orders of $45 or more.

Thresholds may vary by country and currency. Please check our Shipping Policy for details.

We ship to a wide range of destinations across North America, Europe, Asia, the Middle East, Australia, and New Zealand.

Some remote islands, military addresses, and special territories may not be covered.

Please check our Shipping Policy for destination-specific availability.

Once your order has been dispatched, we’ll send you a shipping confirmation email with your tracking number.

Please allow 24–48 hours for tracking information to update after dispatch.

WALNUT MADE covers import duties.

Local taxes or other charges imposed by your destination may still apply and remain the customer’s responsibility.

RETURNS & REFUNDS

We offer returns within 30 days of delivery for eligible orders.

EU customers also have a statutory 14-day right of withdrawal in accordance with applicable consumer protection regulations.

Please contact us before sending anything back.

Email support@walnutmade.com before sending your item back.

Please include:

  • Your order number
  • Your country or location
  • The reason for the return or exchange
  • Photos or a short video if the item is damaged or has a quality issue

Our team will review your request and provide the appropriate return instructions.

For returns due to a change of mind, ordering the wrong item, or other personal reasons, return shipping is generally the customer’s responsibility.

If your item arrives damaged, defective, incomplete, or incorrect, WALNUT MADE will cover eligible return or replacement costs.

Once your returned item has arrived and been inspected, eligible refunds are typically processed within 3 business days.

Refunds are issued to your original payment method.

The time it takes for the funds to appear in your account will depend on your bank or payment provider.

CARE & USE

For everyday care, simply wipe the surface with a soft, dry cloth and clean up spills promptly.

If the wood starts to look a little dry or dull over time, a small amount of suitable wood wax oil can be applied to refresh the finish.

For everyday care, dust with a soft, dry cloth. When a deeper clean is needed, use a slightly damp cloth, then wipe the surface dry.

Avoid harsh household cleaners, abrasive products, or soaking the wood, as they may damage the finish.

Yes. Solid wood naturally responds to its environment.

To keep your piece looking its best, avoid prolonged direct sunlight, strong heat sources, and very damp or humid areas. Changes in temperature and humidity can cause natural expansion or contraction over time.

These small changes are a normal characteristic of real wood.

It can.

Natural solid wood may gradually develop subtle changes in tone as it ages and is exposed to light and everyday use.

We see this as part of the character of a material designed to stay with you over time.

Still need a hand?

Email us at support@walnutmade.com and we’ll be happy to help.