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At Walnut Made, we value your experience and are always here to assist you. Whether you are exploring products, tracking an existing order, or have questions before making a purchase, our team is ready to help.

Get in Touch

The fastest and most efficient way to reach our customer support team is via email. We monitor our inbox closely to ensure prompt assistance:

  • Email: support@walnutmade.com
  • Support Hours: Monday – Friday (Business Days)

We aim to reply to all inquiries within 12 hours during regular business days.

What to Include in Your Message

To help us assist you as quickly as possible, please provide relevant details based on your current needs:

  • For Pre-Sale & General Inquiries: Please share your name along with the specific product name, link, or general questions you have regarding our items.
  • For Order-Related Inquiries: Please include your full name and your order number (found in your confirmation email) to help us locate your details instantly.
  • For Post-Delivery Support: If your inquiry involves a return, exchange, or transit issue, kindly include your order number and clear photos or a short video if applicable.

Quick Links & Self-Service

Looking for quick answers? You can review our dedicated store policies for immediate details: